IT Technical Support [Malaysia]
$ads={1} Job Responsibilities Resolve help desk issues including troubleshooting hardware and software issues. Develop and documents checklists as knowledge for stake holders reference. Recommend procedures and controls for problem prevention. Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. Provide L1 & L2 technical and functional support to students and staff. Ensure all the tickets are resolved and escalated based on the organization’s Service Level Agreement. Ensure that there is sufficient support to clients and provide friendly customer service to IMU group and subsidiaries. Ensure that the incident tickets are properly resolved with the root cause analysis and resolution(s). Any other tasks as assigned by the Manager. Job Requirements Possess at least a Diploma/ Advanced Diploma in Computer Science, Information Technology o...