Customer Service Specialist [Permanent | 24/7 | Ampang Park Station] [Malaysia]
$ads={1} Responsibilities: Identify and resolves customer inquiries/issues accurately. Educate the customer about the Bank’s products and services and directs them toward available resources for self-help. Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions. Responsible for identifying and escalating customer issues to the appropriate department. Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines. Maximizes opportunities to up sell or cross-sell Bank’s products and services which meet customer’s needs. Updates customer data and other relevant information into the relevant systems (as required) accurately. Key Requirements: At least a recognized Diploma. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered). Strong customer service mind set with good ...