IT Technical Support [Malaysia]

 

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Job Responsibilities

• Resolve help desk issues including troubleshooting hardware and software issues.
• Develop and documents checklists as knowledge for stake holders reference.
• Recommend procedures and controls for problem prevention.
• Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment.
• Provide L1 & L2 technical and functional support to students and staff.
• Ensure all the tickets are resolved and escalated based on the organization’s Service Level Agreement.
• Ensure that there is sufficient support to clients and provide friendly customer service to IMU group and subsidiaries.
• Ensure that the incident tickets are properly resolved with the root cause analysis and resolution(s).
• Any other tasks as assigned by the Manager.

Job Requirements

• Possess at least a Diploma/ Advanced Diploma in Computer Science, Information Technology or relevant field.
• 3 years working experience in end user support environment would be an advantage.
• Able to provide Remote Desktop support and patch management.
• Experience in Operating systems (i.e. Windows), hardware and software configurations, Office365, desktop virtualization, remote desktop tools.
• Experience and knowledge in basic infrastructure would be an added advantage.
• Experience working with helpdesk ticketing system.
• Good knowledge in programming standards and software and database management, e.g. Web development tools and MS SQL database.

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